Outbound Call Center Services

In a biting cold economy like today’s you got to find out efficient ways to be braced against difficult times. Cost becomes the most important concern and quality is something you would not want to compromise on. This is when the relevance of call center outsourcing is at its peak. Deploy your outbound call center services to an offshore centre and see your profits grow.

At Crosslinkz, we serve our customers with top-notch outbound call center services and our proficiency has earned our global clientele. We follow a proven result oriented process with guaranteed value for money. And it’s not just about money – our outbound BPO services have functioned as extensions of our customer companies and produced remarkable results.

Outbound Call Center services pertain to activities where agents place calls to potential customers with the intention of selling products or services to the individual.

Crosslinkz’s call centers offer the following outbound services:
  1. Sales, cross sells and upsells

    Cross selling is the practice of suggesting related products or services to your customer who is making a purchase. Upselling is a sales technique whereby your customers are persuaded (at the point of sale) to add to their order an item they did not originally intend to purchase, or to order an upgrade.

    Cross selling and upselling can drastically increase the revenues of a business.

  2. Lead Generation / Completion

    Lead Generation refers to the creation or generation of prospective consumer interest or inquiry into your products or services. It is associated with a marketing activity targeted at generating sales opportunities for your company's sales force.

  3. Appointment Setting

    An extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and service oriented businesses.

  4. Surveys

    A tool utilized by social scientists, marketing researchers, pollsters, and statisticians, surveys establish the numbers and proportions involving your products, and measures public opinion on new products or services.

  5. Market Research

    The process of systematically gathering, recording and analyzing data about your customers, your competitors and your product's niche. Market research is essential for creating most business plans, launching new products and services, fine tuning existing ones, expanding into new markets, etc.

    In addition to this we can also help in these verticals

    • Order taking
    • Customer support
    • Customer satisfaction surveys
    • Order fulfillment
    • Conference & registration
    • 3rd party verification
    • Product launches

Crosslinkz service proposition is built on the following key principles:
  • Provide expertise and proven capability to assist in the delivery of your revenue goals. (Telesales/Create appointments/Maximise sales)
  • Provide an operational capability and capacity that will facilitate the realisation of your telemarketing objectives. (Appointment Setting / Sales / Cross-Selling / Account Management)
  • Design an optimised service delivery model combining high quality resource, expertise, best practice and innovation to deliver your commercial objectives. (Incremental revenue at minimum cost)
  • Develop and implement a flexible service solution that can be scaled to accommodate all anticipated and as yet unforeseen operational requirements. (Total operational flexibility)
  • PCreate a business partnership with you that will continue to deliver added value throughout the course of our relationship. (Optimise return on the data provided)
  • Minimise the total Cost of Transaction - drive cost savings from day one and over the contract life.

In case you have a unique outbound contact center requirement, do share your requirement with us. We can customize our outbound call center solutions to specifically meet your business requirements.
 
Data Services Bookmark and Share
Data Capturing Services
Data Cleansing & Management
Data Extraction / Maintenance / Validation
 
Voice Services
Out Bound Call Centre
Tele Lead Generation
Telephonic Survey