Telephonic Surveys

 

The flexibility with customer satisfaction surveys is that they can be used to collect feedback on any aspect of your business. Typically customer surveys can be conducted to gather these data from customers:

 

    * Are customers happy with your product or service?

 

    * Are they facing any problems with the product / service and how can you address them?

 

    * Finding how your product/service is doing in the market – gathering sales numbers

 

    * Is there a new market opportunity that can be addressed by the business.

 

    * How can customer service at your company improve to serve your patrons better?

 

    * How is your customer or user response to your website – navigation, content etc?

 

    * How has the customers’ business benefited by using your product or service?

 

    * Employee satisfaction surveys measure satisfaction levels of your internal customers – your employees.

 

Crosslinkz specializes in creating customer satisfaction surveys that includes survey design, setup, data collection, scanning, reporting and analysis. If you want an experienced partner in helping your business grow, we are happy to help you.

 

 We carry out up to 4,000 telephone interviews per week and all of our telephone survey interviewers undergo extensive initial and ongoing training and supervision.

 

Telephone interviews are carried out from our Survey Central interviewing hub, which means effective sample and quota controls, and immediate deployment of survey results to a secure online portal to which clients have immediate access. No more waiting days and weeks for report output - see your reports immediately, in highly visual graphical and tabulated formats, designed in the exact way you want them, ready for internal presentation to your management teams.